Last Updated: June 2026
Digital Products
Because our products are digital and delivered immediately upon purchase, all sales are generally final.
Refund Eligibility
Refunds may be considered if:
- You were charged multiple times for the same product.
- You did not receive access to the purchased product.
- A technical issue prevented delivery and cannot be resolved.
- The product delivered is materially different from the product description.
Non-Refundable Situations
Refunds will not be granted for:
- Change of mind
- Accidental purchases
- Failure to read product descriptions
- Incompatibility with personal preferences
- Downloaded or accessed products where no delivery issue exists
Refund Requests
Refund requests must be submitted within 7 days of purchase.
Please contact:
Include:
- Full name
- Purchase date
- Order number
- Description of the issue
Processing Time
Approved refunds are typically processed within 5–10 business days depending on the payment provider.
Contact
Horizon Digital Labs LLC
info@horizondigitallabs.com